You Share. We Reward.

Scan receipts and answer surveys for real rewards, like shopping vouchers.
It’s the fair way to share your data.

Earn Rewards

Download the
app now and start
earning rewards

Features

With HuYu, you get points for
everything you share.
Then redeem your points as shopping vouchers.
Here’s how it works

Scan receipts

Upload your grocery
receipts for points.

Forward Email Receipt

Forward emails of order
details for points.

Complete surveys

Share your opinions to
earn
rewards.

Get rewards

Redeem your points for
shopping
vouchers.

FAQs

About HuYu

How will HuYu use my data?
HuYu uses your data to generate insight for retailers and brands, to help them understand customers and improve their products and services. For more information see our Privacy Policy

What if I no longer want HuYu to use my data?
Just contact us at help@huyuapp.co.uk with ‘data removal request’ in the subject, and we’ll do the rest.

Data privacy

How does HuYu protect my information?
HuYu protects your privacy and personal information in several ways. See our Privacy Policy for more information.

Manage my account

Can I continue using HuYu as a guest user?
Yes, but you need to ‘sign up’ in order to redeem your points for rewards. If you’re a guest user, your points will be lost if you delete the app or lose or change your phone. We recommend signing up as early as possible to protect your points.

How do I sign up to HuYu?
You can sign up to HuYu with Facebook, Google or Apple (iPhone only), from the home screen. We’ll add more ways to sign up soon.

How do I close my HuYu account?
Yes, you can stop using HuYu at any time. Just delete the app - or if you want all your data removed from our systems, contact us with a data removal request at help@huyuapp.co.uk.

How do I manage HuYu notifications?
You can manage notifications via ‘Notifications’ on your Account page in the HuYu App. You can also use your device settings: the Settings> notifications section on IOS devices or the Settings section of your Android device. You will still receive occasional service communications even if you have not opted in to receive communications from HuYu. Service notifications or emails will only be sent if we need to let you know about something important relating to the HuYu App e.g. problems with the app, changes to the privacy policy or T&Cs and other critical updates.

What happens to my account if I lose my phone?
If you’re a guest user and you lose your phone, you’ll lose your points.

If you’ve signed up to HuYu with Facebook, Google or Apple, you can download the app on another mobile and log in to your account, where you’ll find all your points. Please make sure you log back into your account using the same sign-up method and email, otherwise you will create a new account with no points in it. Please contact help@huyuapp.co.uk if you have any issues with your account.

Collecting & redeeming points

How do I earn points on HuYu?
Scan in-store receipts – from: ASDA, Tesco, Morrisons, Sainsbury’s, Waitrose, Aldi, Lidl, and Co-op.
Forward email receipts – from: ASDA, Morrisons, Sainsbury’s, Tesco, Waitrose and Ocado
Complete surveys – answer questions, get points for every survey you complete.
Signing up - creating an account through Facebook, Google or Apple (iPhone only) sign-up.

HuYu Snapshot - taking a snapshot of your online browsing history and share it with HuYu throughwhen you receive a Snapshot invitation.

Note:
You can only submit your own receipts and receipts from members of your household as long as these receipts have not already been submitted. Submitting anyone else’s receipts is against the rules, and contravenes our T&Cs. You could lose points or your account could be suspended if you submit other’s receipts.

How do I redeem points?
To redeem points, just open the App and tap the rewards button in the navigation bar. You will be able to see if you have enough points to redeem and if so you will be directed to the website of our selected rewards partner. From there, you will be able to exchange your points for rewards. which can be spent at various online and high street merchantsstores. A full list of voucher options offered by our rewards partner will be displayed to you at the time of redeeming your points, and these are subject to change.

Do my points ever expire?
Yes. When your account has been inactive for 2 years all your account data will be deleted, including your points. Keep using the app, and your points won’t expire.

How many points do I need before I can redeem them as vouchers?
You need to earn 500 points before you can redeem them as shopping vouchers.

Can I change my mind once I’ve ordered my gift card?
No, once a giftcard is ordered it is non-refundable and non-exchangeable. If you have questions or problems relating to the receipt of a gift card, please contact our rewards partner directly and they will aim to respond to questions or resolve your issue within 3 business days.

Can I redeem more than one batch of rewards in a day?
A maximum reward value of 50 pounds per day applies. This limit is subject to change at any time.

Receipt Scanning

What types of receipt qualify for rewards?
HuYu accepts receipts from these retailers: Tesco, Morrisons, Sainsbury’s, Asda, Waitrose, Aldi, Lidl, and Co-op. The receipt needs to be genuine and clear, and it can either be yours or from your household. Make sure you scan and upload it within 7 calendar days of the receipt date - older receipts won’t be accepted. For example, if you shop on 1 May, you should scan and upload the receipt before the end of the day on 7 May.

HuYu needs to be able to read the receipt. Receipts with heavy creases, blurred or unidentifiable text, part damaged or parts missing may be rejected, and you won’t earn any points.

Can I upload someone else’s receipts?
Yes, as long as the person lives in your household and the receipt hasn’t previously been submitted. You may not submit a receipt from anyone outside your household. Submitting these receipts or receipts previously submitted by someone in your household, will be treated as fraudulent activity. See our Terms in the ‘Help’ section for more information.

Can I upload a receipt that has been uploaded by someone else?
No, it is fraudulent behaviour. HuYu has routine scan on such activities. Once found, you may lose your points or get suspension on your account.

Can I create more than one account on my phone to scan receipts?
No, we deem this as a fraudulent behaviour. You only need 1 account on your phone to use HuYu. We have routine scan on such activities. Once found, you may lose your points or get suspension on your account. If you created more than 1 accounts by accident, please contact help@huyuapp.co.uk as soon as possible and name the account that you want to close to avoid being classified as fraud.

Can I scan receipts from other retailers?
No. At the moment, HuYu only accepts receipts from Aldi, Asda, Co-Op, Lidl, Morrisons, Sainsbury’s, Tesco and Waitrose and Ocado. We may expand the list of retailers in the future.

How many points will I earn per receipt?
You’ll earn 5 points per receipt. This is subject to periodical review, and we’ll let you know in advance if it changes.

Do I need an internet connection to upload receipts?
Yes. Use wifi for best results.

What if I shop online?

What if I shop online?
You can now forward your Email receipt // e-receipt (also known as Order Confirmation) from ASDA, Morrisons, Sainsbury’s, Ocado, Tesco and Waitrose online grocery shopping using HuYu’s Forward E-Receipt feature

What is an Email Receipt?
An Email Receipt (e-Receipt) is an email that you receive when you shop for groceries online. After your order, you normally receive several emails from the grocery retailer. The one we accept is often the first one and it is also known as an ‘Order Confirmation’, but there are several variants, such as:

  • For Ocado, the email is called "Confirmation of your order".

Which email should I forward to HuYu, when I normally receive several e-receipts after placing an online grocery order?
The e-receipt we accept is often the first one also known as an **Order Confirmation email**. You should be able to find details of everything you ordered, when you ordered it, and how much you spent in the email body itself and not in an attachment. HuYu does not process email attachments.

  • For Ocado, please forward the email called "Confirmation of your order". Please Do Not forward the email with the name “Your receipt for today’s Ocado Delivery” and its attachment, as HuYu do not process attachments.

  • For Morrisons, please forward the email called “Everything you need to know about your order”.

  • For Waitrose, please forward the email called “Confirmation of your waitrose.com order”.

  • For Tesco, please forward the email called “Your Tesco.com grocery order confirmation”.

  • For ASDA, please forward the email called “Thanks for your ASDA Groceries order”.

  • For Sainsbury’s, please forward the email called “Your order confirmation”.

To help you identify the correct email to forward, we provide screenshot examples in the App and here on our website.

Please Do Not forward emails other than those described above, and also exclude any attachment when you forward email receipt to HuYu.

Note: the naming of those emails is subject to each retailer, and. they might change overtime. If you notice any change or have any questions, please contact help@huyuapp.co.uk

How to forward e-receipt to HuYu?
Step 1 Get a HuYu Code
Tap the “Generate Code” button in the App. You will be given a 4 digits code, e.g. AB12 Copy this code using the “Copy Code” button – you’ll need it for the next step.
Step 2 Forward e-receipt with HuYu Code in the Subject line
Open your e-receipt in your email app, then forward your receipt to -
e-receipt@mail.huyuapp.co.uk
Make sure you use your 4 digits HuYu Code as the subject line.
Step 3 Earn Your Reward!
Once we’ve received and verified your e-receipt, we’ll award you 10 HuYu Points for each valid e-receipt.
This usually only takes a couple of minutes

Note: for each new email receipt, you will need to generate a new code. The code cannot be reused once an email receipt is forwarded using it as email subject.

How many HuYu points do I earn for a successfully forwarding an e-receipt
You will get 10 HuYu points for each valid email receipt submitted.

Is there any limit on how many e-receipts can I submit?
Yes, the limit is 2 e-Receipts in every 7-days rolling window.

Can I forward someone else’s e-receipts?
Yes, as long as the person lives in your household and the email receipt hasn’t previously been accepted by HuYu. You may not submit an email receipt from anyone outside your household. Submitting these e-receipts or e-receipts previously submitted by someone in your household, will be treated as fraudulent activity. See our Terms in the ‘Help’ section for more information.

Can I forward e-receipts from other retailers?
No, HuYu only accepts e-receipts from ASDA, Morrisons, Sainsbury’s, Ocado, Tesco and Waitrose online grocery shopping. We may expand this list in the future.

Surveys

How many points do I earn for surveys?
It depends on the length of the survey. Each survey has a points value, so you’ll see how many points it’s worth before you start.

Do I need an internet connection to complete a survey?
Yes, you’ll need to be connected to the internet to complete a survey and for points to be credited to your account. Use wifi for best results.

What happens if I leave the app before I’ve completed a survey?
You’ll need to start again if you leave the app or lose your connection. We expect most surveys to take no longer than 5 minutes to complete.

How often will I receive invitations to complete surveys?
You’ll get regular invitations to complete surveys (there’s no set frequency for them). When a new survey is available, you’ll see it listed in the app.

Refer a friend

Can I always refer a friend for points?
You will only be able to refer a friend for points for a limited time so, keep an eye out for when this is available in the app!

How does ‘Refer a friend’ work?
You can invite friends to HuYu by sharing your referral codes. After your friend has downloaded the HuYu app and scanned their first receipt, you will both earn points! One referral code can only be used by one friend. 

I want to refer a friend - what do I do?
You can find your friend referral codes through ‘Refer a friend’ in the ‘Earn’ section of the app and tap to share when a refer-a-friend window is open. For every friend that downloads HuYu and scans their first receipt, you will receive points.

My friend sent me a referral code - what do I do?
Once you have downloaded the app and gone to scan your first receipt, you can enter the code your friend shared with you at the ‘Have a referral code?’ screen. After a successful scan, you will earn 50 points plus the 5 points for the receipt. You can also enter your referral code in your profile section of the app, under ‘Points & Rewards’.

HuYu Snapshot – online search and browse

What does HuYu Snapshot do?
It takes a one-off snapshot of your online browsing on your desktop or laptop computer, such asshopping sites or news, music, recipes, etc.

How does it work?
If you get an invitation to take ‘HuYu Snapshot’ for online search and browse, you will receive an email containing detail information of ‘HuYu Snapshot’ and the simple steps of how to do it.

Does it snapshot everything?
No, it only takes a snapshot of everyday websites that you visited in the last 90 days, such as shopping, travel and sport. It won’t capture sensitive information. For example, adult content, banking or private browsing, these will be blocked from Snapshot automatically. You can check here for a full list of website categories that Snapshot captures.

What does HuYu do with this information?
The information collected is used to help retailers and brands to improve their products and services, e.g., understanding when you prefer to shop online versus instore which in turn will benefit shoppers like you.

Does ‘HuYu Snapshot’ stay on your computer?
No, it will uninstall itself immediately after it’s taken or tried to take the snapshot.

Why can’t I see a ‘HuYu Snapshot’ option?
We are testing this feature with small groups of users at the moment, so you may not have the option yet. In future you may have the option to participate based on a product you have bought, or a survey question you have answered.

Why has ‘HuYu Snapshot’ not worked for me?
The most likely reasons for failure are either because you do not have enough data to qualify, perhaps you have recently cleared your browsing history, or because you are using an unsupported browser, e.g., Safari.

Can I connect my data from any browser?
No, only Chrome, Edge, Firefox, are supported at this time.

How much history do I need for Snapshot?
A Snapshot is taken for the period of the last 90 days. You will need to have a reasonable amount of browsing history to pass the minimum data check. If you regularly clear your browsing history or use the internet infrequently you may not have enough history and Snapshot may reject you.

I have been browsing websites every day. How can I not meet the minimum data requirement?
Not all the browsing history will be taken into account. We only collect browsing data for websites that is on our whitelist. Websites such as gambling websites will not be accepted.

Support

Got a question? Get in touch.
help@huyuapp.co.uk