Last Updated Date: 06 May 2020
1. About us
Get rewarded for sharing your data with HuYu. Earn points for scanning or forwarding grocery receipts, completing surveys and referring friends. Then turn your points into vouchers for shopping, coffee, or rides – take your pick from a whole range of major brands. It’s a fair, simple and easy way to make your data work for you.
The HuYu App is supplied by dunnhumby limited ("dunnhumby", "we", "us", and "our").
Our company number is 02388853.
Our registered office and our place of business is 184 Shepherds Bush Road, London, England, W6 7NL. Please do not send correspondence to this address.
"App" means the HuYu App and all updates of the HuYu App that we make available or provide to you.
IMPORTANT NOTICE: PLEASE READ
These Terms explain how you may use the App and the legal terms that apply.
The Reward Rules are part of these Terms and explain how you can use the App to earn points and exchange them for rewards.
Please pay particular attention to Sections 15 and 16 of these Terms, which are about our liability to you.
To use the App, you must accept these Terms and our Reward Rules by clicking the "continue" button (or similar) at the end of these Terms when prompted. This will create a binding legal contract between you and us, and the App will launch on your device. If you do not agree to the Terms and the Reward Rules, you do not have a licence to use the App and you should not use it.
To use the App, you must be 18 or older.
3. Permission from device owners
You must obtain permission from the owner of any device that is controlled but not owned by you to download and use a copy of the App on that device.
You and the owner of the device may be charged by your and the owner's service provider for internet access on the device.
You should check with your and the device owner's mobile or internet service provider for details of data and internet usage charges.
If you download or install the App onto a device, you accept responsibility in accordance with these Terms for using the App on that device, whether or not you own that device.
4. Device and system requirements
The App is compatible with devices that meet the minimum system and compatibility requirements below. If your device does not meet these requirements, the App might not work on your device as intended:
We support iOS 10.0 and above and Android 5.0 and above.
Devices below 320px in resolution are not supported.
The App memory size is approximately 77MB on iOS and 65MB on Android, however this will increase or decrease as features are added, updated or removed. The memory size also depends on your mobile device, so for the most up to date App memory size, please check your device’s settings.
5. Support for the App, how to tell us about problems and complaints
For help using the App or if you have any queries about the Reward Rules please view our FAQs or alternatively, email our support team at firstname.lastname@example.org.
You can also email our support team at email@example.com about any problems you have using the App, or if you want to let us know about any errors or performance issues with the App, or if you have a complaint. We will endeavour to respond to your email within 30 days of receipt.
Rewards (such as e-gift cards) are subject to the relevant merchant's terms and conditions. If you have redeemed points in exchange for a reward and you have a query or complaint about the reward, please contact the relevant merchant.
6. How we will contact you
If we need to send you a general notice or general information, we will send a pop-up notification on the App. We recommend that you check the App regularly and frequently for notifications. We may also contact you by email using the most recent email address you have provided to us; or by phone if you have opted in to participate in a focus group or feedback session and have provided your phone number to us.
7. Permission to use the App
The App belongs to us and our licensors. We grant you a non-exclusive, perpetual, licence to:
If you obtained the App from the Apple App Store, you must also use the App in accordance with the Usage Rules in Apple's App Store Terms of Service.
If you obtained the App from Google Play, you must also use the App in accordance with the Google Play Terms of Service.
You may use the App anywhere in the world, but please note that under the Reward Rules, we only accept scanned or forwarded receipts from certain UK retailers. Further details can be found in our Reward Rules in the “help” section of the App.
You may share the App in accordance with family-sharing rules, family-group rules and volume purchase rules of the app store where you obtained the App. Otherwise, you must not transfer the App to any other person or share the App with any other person.
If you sell any device on which the App is installed you must remove the App from the device before you deliver the device to the buyer.
This is a licence, not a sale. That means that we and our licensors continue to own the App when it is installed on your device.
8. Some rules
There are some rules we ask you to follow when using the App.
You must not:
9. Changes to these Terms
From time to time, we may make changes to these Terms to reflect:
We will notify you of such changes to these Terms by sending you a pop-up notification via the App. We recommend that you check the App regularly and frequently for notifications.
If you continue to use the App after the changes to these Terms come into force, you will have accepted the amended Terms.
If you are unhappy with our changes to the Terms, you can stop using the App from the date that the changes come into force.
By clicking to accept a change or by continuing to use the App after the date that the changes to the Terms take effect, you are agreeing to be legally bound by those changes.
The latest version of these Terms will be available to you via the App interface, or in the “help” section of this App.
10. App Updates
From time to time we may make free updates available to you to improve the App's performance, to fix bugs, to address security issues, to enhance functionality, and/or to improve the user experience. We recommend that you install updates as soon as reasonably possible after we make them available to you.
We may automatically update the App on your device to address security threats.
11. We are not responsible for other websites you link to
The App may contain links to independent websites which are not provided by us. These independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
12. Errors, bugs and interruptions
The App and all updates are supplied to you free of charge.
You acknowledge that the App is provided on an "AS IS" basis and may contain errors or inaccuracies. We do not give any warranty or guarantee that the App will operate without error.
We do not guarantee uninterrupted access to the App. You acknowledge that we may need to interrupt access to the App for scheduled or emergency maintenance purposes, to fix bugs or for security reasons. Access to the App may also be interrupted for reasons outside of our reasonable control.
13. App not developed for your requirements
You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the App as described on the applicable app store front and in these Terms meets your requirements.
14. Security of internet transmissions
You acknowledge that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
15. Our liability to you – losses we are responsible for
We do not exclude or limit our liability to you:
16. Your responsibilities and our liabilities
It is your responsibility to:
What happens if the App damages:
However, if you failed to comply with your above responsibilities to install updates or to back up data as recommended, we won’t repair your device or compensate you for any loss or damage.
Personal, non-business use only: The App is for your personal, non-business use only. You may not use the App for business or commercial purposes. We will not be liable for any business-related losses Personal, non-business use only: The App is for your personal, non-business use only. You may not use the App for business or commercial purposes. We will not be liable for any business-related losses that you suffer as a result of our breaking these Terms or our negligence. Examples of "business-related losses" include loss of profits, loss of business, loss of contracts, loss of business opportunity and business interruption.
Events outside our reasonable control: We will not be liable for any losses that you suffer because we fail to comply with these Terms as a result of events outside our reasonable control.
How is compensation under these Terms calculated? If we are liable to compensate you, we will only be responsible for "reasonably foreseeable" loss that you suffer as a result of our failing to comply with these Terms, the Reward Rules or as a result of our negligence. Loss is "reasonably foreseeable" if it is an obvious consequence of our failing to comply with these Terms. Loss is also "reasonably foreseeable" if, at the time you accepted these Terms, both we and you knew the loss might happen as a result of our failing to comply with these Terms.
If you cause your own loss: If you breach these terms, we will not be liable for any increase in loss or damage that you suffer as a result of your breach of these Terms or your failure to comply with your responsibilities.
17. We may end your right to use the App
If you do not comply with these Terms, the Reward Rules or applicable laws, or if we have reasonable grounds to suspect fraud or misuse of the App by you or by anybody using your device or account details, we may immediately terminate your right to use the App and exclude you from the HuYu reward scheme by giving you written notice setting out the reasons.
We may also end your right to use the App if we are required to do so by the app store where you obtained the App.
If you have not interacted with the App for 117 consecutive weeks, we may contact you by SMS or email to let you know that we intend to terminate your use of the App and remove you from the reward scheme under the App. "Interacting" with the App means:
When we contact you we will let you know the date on which your right to use the App and to participate in the reward scheme will end, which will be least 30 days after we contact you.
18. We may discontinue the App
We may end your right to use the App if we discontinue the App or the Reward Scheme.
We will give you not less than 30 days' notice by SMS or email before discontinuing the App or the Reward Scheme.
19. You can choose to stop using the App at any time
If you no longer wish to use the App, you may end this contract by contacting us at firstname.lastname@example.org.
20. What happens after your right to use the App ends
When your right to use the App ends:
21. PLEASE READ THIS SECTION IF YOU OBTAINED THE APP FROM THE APPLE APP STORE:
If you obtained the App from the Apple App Store, this section explains how responsibility for the App is allocated as between dunnhumby and Apple.
If you obtained the App from Google Play or another app store, this Paragraph 21 does not apply to you.
You warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and that you are not listed on any U.S. Government list of prohibited or restricted parties.
22. We may transfer this contract to someone else
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
23. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
24. Third parties
Except where Paragraph 21 applies, this agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
25. If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
26. Even if we delay in enforcing this contract, we can still enforce it later
If we fail to insist that you meet your obligations under these Terms or if we do not enforce our rights against you or if we delay in doing so, that will not mean that we have waived our rights against you and it does not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing and that will not mean that we will automatically waive any later default by you. Even if we delay in enforcing this contract, we can still enforce it later.
27. Which laws apply to this contract and where you may bring legal proceedings
These Terms are governed by English law and you can bring legal proceedings in relation to these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.
28. Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you reach the end of our internal complaints handling procedure without resolution, we will provide you with the name and website address of an independent body that is competent to deal with your complaint, should you wish to use alternative dispute resolution. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Last Updated Date: 06 May 2020
1. About these Reward Rules
These Reward Rules explain how you can use the App to earn points and exchange them for rewards.
These Reward Rules are part of the HuYu App Terms and Conditions of Use ("Terms") and should be read with the Terms as one document.
To make these Reward Rules easy to understand, we've defined certain words and expressions. When we use any of the words or expressions below in these Reward Rules, they have the meanings given below:
"HuYu Reward Scheme" means the scheme described in the Terms and in these Reward Rules allowing users to earn points by sharing data and opinions with us and to exchange points for reward
"Receipt" means a receipt for any purchase you have made as a consumer at or from a Recognised Supermarket.
"Recognised Supermarket" means any UK branch or website of the following supermarkets:
"Your Supermarket Data" means personal data that relates to you and that is controlled by a Recognised Supermarket.
3. How can you earn points?
The HuYu App allows you to share your data and opinions with us in exchange for points that can be redeemed in exchange for rewards.
Points earning activities
The first time you sign up to the App with Facebook or Google
When you successfully scan a Receipt into the App that has not been scanned before
When you complete a survey on the App that you have not previously completed
When you successfully refer a friend (your friend downloads the app and successfully scans their first receipt)
You will be able to start collecting points once you have accepted our Terms (by clicking on the "continue" button at the bottom of the Terms) and once the App has launched on your device.
You do not need to sign up to the App to collect points; but you do need to sign up to the App to redeem points (see Paragraph 4 below).
If you collect points before signing up to the App for the first time, details of the number of points you have collected will be stored locally on your device. So if your device is lost or stolen we won’t be able to restore points that you have earned. However, after you sign up to the App for the first time, we will keep a record of the number of points awarded to you and the number of points that you have redeemed. To protect your points, we strongly recommend that you sign up to the App as soon as you begin to collect points.
4. Redeeming points
To redeem points, just open the App and press the rewards button in the navigation bar. You will be able to see if you have enough points to redeem and if so you will be directed to the website of our selected reward partner. From there, you will be able to exchange your points for rewards. Rewards are electronic gift cards with selected merchants. Rewards are subject to the relevant online retailer's terms and conditions.
Points must be redeemed in batches of 500 points. For example, if you have 510 points, you can redeem 500 points, leaving a balance of 10 unredeemed points. If you have fewer than 500 points, you'll need to earn more points to reach the 500 Point threshold before you can redeem.
We attach a notional value to a Point. The notional value of a Point is £0.01 (one pence). That means that when you redeem 500 points, you will receive a reward to the value of £5. We will not exchange points for cash payments to you.
Once a gift card is delivered, it is non-refundable and non-exchangeable.
A maximum reward value of £50 per day applies. This limit is subject to change at any time. If you have questions or problems relating to the receipt of a gift card, please contact our rewards partner directly and they will aim to respond to questions or resolve your issue within 3 business days.
If you have issues relating to the use of (rather than the receipt of) a gift card, please contact the gift card merchant’s customer service team.
5. Changes to the Reward Rules
We reserve the right to change and substitute from time to time our rewards partner, selected online retailers that we partner with to provide rewards, and the rewards that can be obtained by redeeming points. For details of the rewards that are available at any time and other information about the rewards or problems, please visit our partner’s website.
We may also change:
If we plan to change the Reward Rules in any way that affects how you can earn points or how many points are awarded or the notional value of a Point (a "Points Change"), we will give you reasonable advance notice of a Points Change by sending you a pop-up notification via the App, and you will have 30 days from the notification to redeem your points. By continuing to use the App after a Points Change takes effect, you are agreeing to be legally bound by the Points Change.
6. Withholding points and rewards
We reserve the right not to allocate points and/or rewards to you if you are in breach of the Terms (see Paragraph 8).
7. Personal use only
The HuYu Reward Scheme is for personal, non-business only. If we determine that your use of the HuYu Reward Scheme constitutes business use, you acknowledge that we may take any action we consider appropriate including cancelling any or all points awarded to you and/or terminating your right to App and excluding you from the HuYu Reward Scheme (see Paragraph 8).
Gift cards are not for resale.
Fraud, misuse, or breach: Under our Terms, if you do not comply with the Terms, these Reward Rules or applicable laws, or if we have reasonable grounds to suspect fraud or misuse of the App by you or by anybody using your device or account details, we may immediately terminate your right to use the App and exclude you from the HuYu Reward Scheme by giving you written notice setting out the reasons (see Paragraph 17 of the Terms). From the date that we give you written notice, all points that you have collected but not yet redeemed will be forfeited, and you will not be entitled to earn any more points, even if you continue to use the App or to share your data with us.
Terminating for non-use: You can choose to stop using the App or to delete it from your device at any time. Under our Terms, if you have not interacted with the App for 117 consecutive weeks, we may give you notice ending your right to use the App and removing you from the Reward Scheme (see Paragraph 17 of the Terms). If we give you notice for non-use, you will be able to continue to earn and redeem points in accordance with the Reward Rules for 30 days after the date of our notice. Points may only be redeemed in batches of 500 points. Unredeemed points will be forfeited after the end of the 30 day period.
If we discontinue the App or the Reward Scheme: If we discontinue the App or the HuYu Reward Scheme, we will give you advance notice in accordance with the Terms (see Paragraph 18 of the Terms). You will be able to continue to earn and redeem points in accordance with these Reward Rules for 60 days after the date of our notice. Points may only be redeemed in batches of 500 points. Unredeemed points will be forfeited after the end of the 60 day period.
If we change the Terms: If we amend the Terms and you are unhappy with our changes to the Terms, you can stop using the App from the date that the changes come into force:
By clicking to accept a change or by continuing to use the App after the date that the changes to the Terms take effect, you are agreeing to be legally bound by those changes.